Writing

Notes from running the thing.

Most automation writing is either a vendor explainer or an AI take. This is the other part — what it actually takes to measure a program honestly, decide what deserves automating, and keep it alive once the launch applause stops.

Process excellence

Automating a bad process just means making mistakes faster

Every automation program eventually gets handed a process nobody wants to fix. Building the bot is the easy answer and usually the wrong one.

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Measurement · In progress

Why your automation ROI number is probably wrong

Most programs quietly add two different things together: manual work that genuinely stopped, and new runs the automation made possible. Only one of them is labor savings — and conflating them is how a credible program ends up with a number it cannot defend.

Coming soon
Operating models · In progress

Why automation programs die even when the ROI is good

A program can deliver real value and still run out of demand. What actually kills it is rarely the technology.

Coming soon
AI adoption · In progress

Your AI rollout is failing on a problem from 2003

Most AI adoption programs assume a baseline of digital fluency that was never actually there. Nobody checks before rolling out, and the training budget goes to the wrong layer.

Coming soon